Your job is shipping orders. Not chasing FedEx.

You already have orders to pack and customers to help. We review your FedEx shipping records for eligible late-delivery refunds, damage or loss claims, and billing errors, then handle the claims you authorize. You pay 50% of what FedEx pays back, and nothing if it pays nothing.

Check a package first
  • Nothing owed unless FedEx pays
  • No setup fee or contract
  • You only upload photos
  • Not affiliated with FedEx

A late box can be money on the table.

FedEx owes small shippers money in four ways. Each has its own deadline and paperwork, so it's easy to let it expire. A real person at Claimbird goes through your records and files only what FedEx's rules allow.

What FedEx pays, what we need from you, and how long you have
What happenedFedEx paysWe need from youFile within
LateIt missed the guaranteed time. Your shipping charge back, on First Overnight, Priority Overnight, Standard Overnight and 2Day A.M. A late perishable can be a claim for what was inside, on any service. Not when FedEx's record shows weather, an address problem, an unavailable recipient, a customer hold or customs. Nothing extra. 15 days from the invoice datefor the shipping refund. Late-perishable claims: about 60 days from shipping.
DamagedIt arrived crushed or melted. The value of what was inside, up to $100 unless you declared more. A photo or the order receipt, only when we ask. Upload it from your Claimbird login. About 60 days from shipping
LostIt never arrived. The value of what was inside, up to $100 unless you declared more, once FedEx's scans show it had the package. Your drop-off receipt, only if FedEx has no pickup scan. About 120 days from shipping
OverchargedYou were charged wrong. Credits for duplicate charges, wrong surcharges, labels that never shipped and wrong late fees. Nothing extra after setup. 15 days from the invoice date
FACTStatus · 2026

FedEx's money-back guarantee covers

  • First Overnight
  • Priority Overnight
  • Standard Overnight
  • 2Day A.M.
Guarantee currently suspended for
  • Ground
  • Home Delivery
  • 2Day
  • Express Saver
U.S. payors; eligibility depends on service, ship date and exclusions. Check FedEx's current policy.

Denied before?

Some denials can be refiled with the right proof while the claim window is open. Others are final. We'll tell you which, and exactly what proof is missing.

FedEx deadlines as of 2026. FedEx can change them, so we check before filing.

You ship. We do the rest.

Four steps. Yours is the setup, plus a photo when FedEx needs one.

  1. You, once

    Set up, once.

    After you sign up, we text you to set up your store. At setup we collect your FedEx login (the email on your FedEx account, your account number, and your FedEx username and password) through a secure method, never by text, email or this website. We handle everything else. Your only job is uploading photos for claims we flag.

  2. When reports are available

    We check your packages.

    When we receive your FedEx invoices and reports, we check packages against FedEx's tracking record and promised delivery time, and flag possible late, damage, loss and billing claims. Eligibility depends on FedEx's current rules and exclusions.

  3. Us

    We file and follow up.

    Each claim is filed the way FedEx wants it, before the deadline. If FedEx denies one, we read the reason. When proof can fix it, we ask for that proof and refile.

  4. You, again

    You get paid.

    FedEx pays you directly. When a claim pays, your Claimbird login shows our 50% of that payment. You pay it by Venmo or Cash App.

Is FedEx holding your money?

Try a package you remember, or see what a year of shipping could add up to. These are quick guides, not promises. FedEx decides what it pays.

ARefund checker

Check one package

Which FedEx service?
What happened?
Food, fruit or flowers inside?
Does your FedEx account have a Day of Delivery waiver? Some contracts include one.
Likely

Shipping refund likely

What it takes

    Based on the same 2026 rules our tracker uses. Weather, address problems, an unavailable recipient, a customer hold and customs delays are excluded. Not a promise: FedEx decides what it pays.

    BRecovery estimator

    What a year could add up to

    FedEx could pay, per year$5,625125 of 3,120 packages
    Claimbird's 50% fee$2,813only on what FedEx pays
    You keep$2,812money you'd otherwise lose

    60 a week × 52 weeks = 3,120 packages. 4% of them = 125. 125 × $45 = $5,625.

    An estimate from your own numbers, not a promise. It assumes FedEx pays every package that qualifies. In practice some get denied, and you owe nothing on those. Claims without declared value pay at most $100.

    Built for small shops that ship.

    If you send FedEx boxes every week and don't have time to chase every late or damaged one, we do it for you.

    • Gift and fruit baskets

      Overnight and Express boxes, where a late delivery can mean a shipping refund or a perishable claim.

    • Bakeries and food

      Treats that arrive crushed, melted or late. A late perishable is filed as a damage claim.

    • Flower shops

      Flowers that wilt after a late or rough trip.

    • Online shops

      Etsy, Shopify and other sellers with boxes that arrive damaged, go missing or get billed wrong.

    We only file what FedEx's rules allow.

    How the money comes back.

    Examples to show how it works. These are not real clients, and not a promise: FedEx decides what it pays.

    Example

    A gift basket shop

    A Priority Overnight box arrives a day late. FedEx refunds the shipping charge.

    FedEx pays
    $42.80
    Our 50%
    $21.40
    You keep
    $21.40
    Example

    A bakery

    Cookies sent by Ground arrive crushed. FedEx pays a damage claim for what was inside.

    FedEx pays
    $36.00
    Our 50%
    $18.00
    You keep
    $18.00
    Example

    A flower shop

    Standard Overnight flowers arrive a day late and wilted. A late perishable is a damage claim for what was inside.

    FedEx pays
    $65.00
    Our 50%
    $32.50
    You keep
    $32.50
    Example

    An online shop

    The same label shows up twice on a FedEx invoice. FedEx credits the extra charge.

    FedEx credits
    $14.20
    Our 50%
    $7.10
    You keep
    $7.10

    If FedEx pays nothing, you owe nothing. Claims without declared value pay at most $100.

    Know your FedEx deadlines.

    Miss the window and FedEx won't pay. Here's how long you have. We keep track of these for you.

    1. 15 daysfrom the invoice dateLate-delivery refunds and billing errors.
    2. About 60 daysfrom shippingDamaged packages, including late perishables.
    3. About 120 daysfrom shippingLost packages. FedEx has to have scanned the package.

    FedEx deadlines as of 2026. FedEx can change them, so we check before filing.

    Log in and see everything.

    Every store gets its own Claimbird login. Check it whenever you want, with no reports to dig through. Only you and Claimbird can see your store.

    • Every claimBeing filed, waiting on FedEx, paid or denied. Denied ones show FedEx's reason.
    • Your moneyWhat FedEx paid you, and our 50% fee on each payment. Nothing is due until FedEx pays.
    • Photo requestsIf FedEx needs proof, you'll see a request in your login. Snap a photo, tap upload.
    • Report damageA customer says a box arrived crushed? Find the package and send photos.
    Client login
    The Claimbird client overview for a demo store: what FedEx paid, Claimbird's fee, what is owed now, and claims being filed, waiting, paid and denied. The same overview on a phone.
    The real Claimbird client login, shown with a demo store and sample data.

    We only get paid when you do.

    Our standard fee is 50% of what FedEx pays on the refunds, claims and overcharge credits we handle, unless we agree to a different percentage in writing. If FedEx pays nothing, you owe us nothing.

    • $0 to startNo setup fee and no monthly fee.
    • Your FedEx login, used only for your claimsCollected securely at setup to download your invoices and reports and file your claims. Change your FedEx password any time to end our access.
    • Pay after FedEx paysYour login shows the fee for each paid claim. Pay by Venmo or Cash App. No monthly bills.
    • Stop anytimeNo contract. Text or email us to stop. Fees on claims FedEx already paid are still due.

    Example: one late perishable

    If FedEx pays

    FedEx pays
    $64.50
    Our 50% fee
    −$32.25
    You keep
    $32.25

    If FedEx says no

    FedEx pays
    $0.00
    Our fee
    $0.00
    You owe
    $0.00

    No setup fee, no monthly fee, no contract. Full terms are on our privacy & terms page.

    Who runs Claimbird

    Aashir Vohra

    Founder, Claimbird

    “Shipping claims take time, records and follow-up. Claimbird helps small shippers identify potential claims, organize the paperwork and track what happens next.”
    Aashir Vohra · Founder, Claimbird

    Questions? Text me: (203) 685-7687

    A good fit if you

    • Ship gifts, food or flowers with FedEx
    • Send overnight or express orders most weeks
    • Don't have time to chase claims
    • Run one store or a few

    Good questions.

    Our standard fee is 50% of what FedEx pays on the claims, refunds and overcharge credits we handle, unless we agree to a different percentage in writing. FedEx pays you directly, as account credit, a check or direct deposit. When a payment comes in, your Claimbird login shows our fee for it, and you pay by Venmo or Cash App. There's no setup fee, no monthly fee and no contract.

    Then you owe nothing. We only charge on money FedEx actually pays you. A denied claim, or a package we decide not to file, costs you $0.

    No. Late refunds depend on the service, ship date, payer, contract terms, and shipment-specific exclusions. FedEx's current general U.S. domestic list includes First Overnight, Priority Overnight, Standard Overnight and 2Day A.M.; exclusions can apply for weather, address problems, unavailable recipients, customer holds and customs delays. Every claim has a deadline. We check the current rules and FedEx decides what it pays.

    Once, at setup: your FedEx login (the email on your FedEx account, your account number, and your FedEx username and password), shared through a secure method we set up with you. Do not send your FedEx password through the website, text, or ordinary email. After that, we handle everything else. The only thing we'll ask for is proof on claims we flag: a photo of a damaged box, an order receipt, or a drop-off receipt for a lost package. We'll ask in your Claimbird login.

    So we can do the work for you. With your FedEx login we download your invoices and claim reports, check every package and file the claims and disputes FedEx owes you. We collect it at store setup through a secure method, never on this website. Do not send your FedEx password by text, email, or this form. We use it only for your store's claims, and you can change your FedEx password any time to end our access.

    No. Claimbird is an independent service and is not affiliated with FedEx or UPS. We file on your behalf, under FedEx's normal claim and billing-dispute process.

    No problem. Your FedEx claims report shows us what's already filed, so nothing gets filed twice. Tell us which ones you'd rather keep doing yourself.

    Right now FedEx's money-back guarantee covers First Overnight, Priority Overnight, Standard Overnight and 2Day A.M. (fedex.com, effective Feb 12, 2026). Ground and Home Delivery aren't covered for late refunds, but damage claims and billing errors still apply. FedEx can change these rules, so we check them before filing.

    If a label was printed but FedEx never scanned the package, it was never shipped, and we'll tell you so the customer can be taken care of. If FedEx billed you for it anyway, we dispute the charge. If FedEx did scan it and it never arrived, that's a lost package and we file a loss claim.

    Not yet. Check "UPS" on the sign-up form to join the waitlist, and we'll text you if and when it's ready.

    Gift, fruit, flower and food shippers who use FedEx, from single stores to franchise owners with several locations.

    Text (203) 685-7687. It's a text-only number, so calls usually can't be picked up. Or email claimbird1@gmail.com. A real person reads every message.

    What our clients say.

    Working with us? Tell other shippers how it's going.

    Write a review

    For Claimbird clients. No login needed. Your review shows here once we've checked it's from a client, whatever your rating.

    Your rating

    See what FedEx owes you.

    Text us or fill in the form. A real person will review your message and reply as soon as possible.

    Text us (fastest)(203) 685-7687
    Emailclaimbird1@gmail.com

    This number is text only. Calls usually can't be picked up.

    1. Right awayYour Claimbird login works the moment you sign up.
    2. NextWe text you to set up your store and collect your FedEx login securely. You'll get a notification in your login when your store is ready.
    3. Then, on a scheduleWe check your packages and file what qualifies. If we need a photo, you'll see a request in your login.
    4. When FedEx paysYou see the payment in your login, then pay our 50%. Nothing if FedEx pays nothing.

    Get started

    Takes about two minutes. All fields are required unless marked optional.

    Enter your name.
    Enter your business name.
    Enter a 10-digit US mobile number.
    Enter an email like name@store.com.
    At least 8 characters. You'll use it to log in to Claimbird.Use at least 8 characters.
    Who do you ship with?

    This creates your Claimbird login and lets us know you're interested. Nothing is filed and nothing is owed until we set up your store with you. Do not enter or send your FedEx password here. We'll collect your FedEx login securely at setup.